The Case Management Academy

As healthcare leaders, we understand case management's critical role in person-centered and equitable healthcare. But to be effective, case managers need to be empowered with the knowledge, skills, and tools they need to do their jobs well.

Give your case managers the knowledge and support they need to provide the best possible care with the Case Management Academy (CMA).

 

High-Quality Learning for High-Quality Care

CMA is a supportive, comprehensive, interactive case-management training program designed to help case managers provide high-quality, person-centered care to their most complex patients.

 

In-person & Online

1-2 months/32 hours

$2500 per person

 

Empower Your Case Managers With

Transformational Learning

Our practical, results-oriented training inspires your case management team to reach their full potential. CMA’s courses are also highly interactive, allowing case managers to learn from each other and share their own experiences. CMA covers a wide range of topics, including:

Team Collaboration

Technical Skills

  • The art and science of closed-loop referrals

  • Warm hand-offs

  • Cross sector coordination

  • Systematic Care Reviews

  • Patient-centered, practical documentation

  • Effective Case Management using the telephone, video or in-person

  • Safety, Boundaries and other Considerations in Field Work

  • Caring for Ourselves: Boundaries and Preventing Vicarious Trauma

  • High Touch Case Management: Core Philosophy, Principles and Practices

  • Motivational Interviewing: Practical Applications

  • Trauma Informed De-escalation

  • Effective Help for SDOH

  • Mitigating our Biases; Lowering Stigma

  • Helping People with Addictive Disorders

  • Helping People with Severe and Persistent Mental Health Conditions

  • Helping people with Traumatic Childhoods

 
 

Course Options

Accelerated, 4-Week Schedule

Standard, 8-Week Schedule

 
Group of students with laptops

  • One, 3-hour live training session per week

  • One hour of homework per week

 

  • Two, 3-hour live training sessions per week

  • Two hours of homework per week

All course options begin with an in-person session. All remaining sessions are virtual.

 
 

Meet the Team

CMA's courses are designed and taught by experienced healthcare leaders and former case managers who are passionate about helping their colleagues succeed.

 

Holly Hughes

Holly Hughes (she/her) is a behavioral health clinician with over 20 years of experience. She is the CEO of HH & Co. and offers clinical supervision and consultation. She understands the fact that case managers work with people who experience stigma and inequities, making the job supporting them complex. Her values were shaped from being a case manager at San Francisco General Hospital and working on a spectacularly collaborative team. She wants to support others in staying inspired and empathic in the day-to-day work.

Elizabeth Morrison

The Case Management Academy is produced in partnership with EM Consulting. Elizabeth is a clinical social worker and addiction counselor with over 25 years of experience. She is a leader in integrated behavioral health and has helped medical organizations evolve into integrated care systems. She is also a trainer in empathy and equity-based communication.

 

More Than A Program, It’s A Community

With CMA you get the opportunity to learn from industry experts, meet like-minded professionals and build lasting, beneficial relationships. All academy graduates receive:

  • Lifetime access to a resource-rich online learning platform

  • Access to the larger CalAIM-ECM case management community

  • Consultation to supervisors and other organizational leaders on supporting ECM and other case managers within the system